smithworks
Support
Get help with a smithworks account, synchronization, invoices, email, or Google Calendar from Ecommerce Maven LLC.
We aim to respond within two business days, Monday through Friday, Eastern Time.
App and account support
Sign-in, synchronization, scheduling, invoices, receipts, and Calendar.
Data requests
Access, correction, privacy questions, and account deletion.
What to include
- The email address used for the smithworks account.
- A short description of what happened and what you expected.
- The approximate date and time, including time zone.
- The screen shown and any error message, without customer secrets.
Before contacting support
- Confirm the Account screen shows the expected sync state.
- Keep the app open while pending offline changes reconnect and sync.
- For email, check the document's delivery status and recipient.
- For Calendar, reconnect only when the Account screen reports an error.
Security concerns
If you believe an account is compromised, change its password and email us with “smithworks security concern” in the subject. Do not include the password or verification code.
Account and privacy requests
Review the privacy policy for data practices. To permanently remove an account and associated app data, use the account deletion page. The external request works without reinstalling or opening the app.
Help center
Guides for common questions are in the smithworks help center, including sales tax for locksmiths.
Customer service requests
smithworks provides software to independent locksmith businesses. For a locksmith appointment, price question, or service complaint, contact the locksmith business directly. smithworks support does not dispatch emergency locksmith service.